A checklist is the list of requirements to complete this program and receive the award, as the college publishes it in its catalog. It is the same for everyone. It does not say what you have completed; that comes from applying your own record.
Program
- Award
- Certificate
- Credential class
- ceterms:Certificate
- Catalog edition
- 2026-2027
- Checklist type
- degree-program
- Description
- The IT Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast-paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot including an awareness of issues surrounding computer security in today's highly technological world. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers.
Identifiers
- IPEDS UNITID
- 173708
- CourseShelf checklist
- CK_173708_505cfbb7
- CollegeTransfer.Net
- Institution Transfer Profile
- Source
- CourseShelf publish 61
Requirements to complete
Every course or condition the catalog lists, in the catalog's order.
Program Requirements
16 items
- As published: “ITEC1000”
- As published: “ITEC1005”
- As published: “ITEC1080”1
- As published: “ITEC1096”
- As published: “ITEC1103”
- As published: “ITEC2065”
- As published: “ITEC2676”
- As published: “ITEC2681”
- As published: “ITEC1000”
- As published: “ITEC1080”1
- As published: “ITEC1103”
- As published: “ITEC2676”
- As published: “ITEC1005”
- As published: “ITEC1096”
- As published: “ITEC2065”
- As published: “ITEC2681”
Source. Hennepin Technical College, catalog 2026-2027 — https://hennepintech.smartcatalogiq.com/en/2026-2027/catalog/degrees-programs/information-technology-cyber-defense/it-support/it-service-desk-technician-certificate. Captured page pages/0215.html.gz. Assembled from the institution's published catalog as captured; every record names its captured page and source URL. Assembled, not asserted.