*Related Course Requirements 2 Total Credits 30 As computer use expands, so does the need for qualified individuals to install and upgrade computer systems, and troubleshoot hardware and operating system problems. Students of the Technical Support Specialist diploma program will be trained to install, repair, and troubleshoot computer hardware components and systems. Students represent Information Technology (IT) departments and service user concerns and provide solutions for problematic issues. The program addresses the needed skills and understanding of computer hardware and operating systems, components, and interoperability. Students will develop critical problem-solving skills and techniques, and written and verbal communication skills to help meet users’ support needs. Students enrolled in this program during the day should be aware that they will be required to attend evening classes for concentration requirements to complete the diploma. Graduates of this program will be prepared for entry-level positions as a Computer Tech Analyst, Customer Service Technician, Help Desk Analyst, Field Support Specialist, PC Technician and Technical Sales Associate. 59
- Subject
- PSY
- Credits (min)
- 2
- Credits (max)
- 2
- Type
- course
- Edition
- 2023
- Source
- www.lsb.edu