4 courses with the subject HA, each shown exactly as we captured it from the college's catalog, with every element we hold. Where the wording looks broken, that is our reading of the catalog, not the college's text.
HA 1312Hospitality Operations2
This course will provide an overview of the hospitality industry, including guest relations, reservation and checkout systems, staff and grounds management, and operational structure. Emphasis on professionalism, leadership, and ethics will be stressed. Will require off-site travel. Course Level Objectives
This course focuses on principles of food costs and budgeting, menu development and design, cultural and dietary sensitivity, responsible beverage service, and both front-of-house and back-of-house operations. ServSafe training and certification will be included. Will require off-site travel. Course Level Objectives
This course centers on the role of customer service in any tourism, hospitality, or recreational space. Principles, techniques, and communication skills required for exemplary customer service will be stressed, as will conflict resolution, risk management, and the values and ethics of serving the public. Includes presentations and workshops with industry experts and will require off-site travel. Course Level Objectives
This course will discuss the management of event-based operations from sales, planning, marketing, and delivery. Will include best practices for guest services and experiences, to sustainability planning and promotion, and legal considerations. Includes presentations and workshops with industry experts and will require off-site travel. Course Level Objectives
