Rochester Community and Technical College · Courses
AOP
18 courses with the subject AOP, each shown exactly as we captured it from the college's catalog, with every element we hold. Where the wording looks broken, that is our reading of the catalog, not the college's text.
AOP 1020Keyboarding I1
1 hour lecture/week - Common Course Outline This course is designed to provide the student with the basic skills necessary to input and retrieve data from the computer through the use of the keyboard. Students will be taught the touch - type method of alphabetic (and numeric) keyboarding with great emphasis placed on accuracy. This course is designed for students who have no or minimal keyboarding skills. The pace of the course is individualized to the students’ skills and abilities. College-level reading and writing skills are recommended. (
3 hours lecture/week - Common Course Outline Students will identify and practice particular stroke combinations that are creating barriers to increasing accuracy and speed. Students will be completing skill-building lessons and working on simulated office documents. College-level reading and writing skills are recommended. Students must be at 35 GWPM or more to enroll in this course. (
AOP 1101Microsoft Windows and Office Fundamentals3
3 hours lecture/week - Common Course Outline This course is designed to introduce the student to fundamental office tasks and environments. Students will utilize the Windows operating system to create an organized, digital workspace. Telephone etiquette and professional traits will be emphasized. (
3 hours lecture/week - Common Course Outline This course teaches utilization of Microsoft Word to create and edit business documents such as agendas, meeting minutes, memos, letters, envelopes, labels, and reports. Tasks will include document layout and design, proofreading and editing, file storage and retrieval, and merging documents with stored variables. Emphasis will be placed on critical thinking skills in the editing and production of documents. (
3 hours lecture/week - Common Course Outline This course will introduce the student to basic and intermediate Microsoft Excel skills. Students will create worksheets and workbooks, utilize basic formulas and functions, format worksheets into easy-to-read reports, and visually represent data using charting and design tools. Beginning data analysis tools will be covered, as well. (
1 hour lecture/week - Common Course Outline This course will introduce the student to basic Microsoft Access fundamentals and database skills. Students will create tables and forms, create and run simple queries, and format reports. Beginning data analysis tools will be covered. (
3 hours lecture/week - Common Course Outline This course provides the student with an introduction to theory-based principles of both oral and written communication utilized in business. Emphasis is placed upon grammatically correct, professionally formatted business documents, and appropriate tone and method of communication. (
3 hours lecture/week - Common Course Outline This course capstones the administrative office professional duties that students will experience in any office setting. Students will integrate and reinforce skills taught in previous Administrative Office Professional courses. The student will work on simulated office projects and tasks, identify, and solve current office challenges utilizing technology, and produce error-free, professional communication. Students will learn to set priorities and employ time management skills. (
3 hours lecture/week - Common Course Outline Students will utilize Microsoft Word to create and edit advanced documents including, but not limited to, grants, manuscripts, reports, newsletters, executive summaries, business plans, news releases, manuals, research papers, and various personnel documents. Proofreading and editing will be an integral part of the course. Students will be utilizing advanced features to create organized, error-free documents with visual appeal. (
3 hours lecture/week - Common Course Outline This course is designed to give students a competitive edge in any business or industry by providing “hands-on” instruction using computer applications as business productivity tools. Students will develop word processing, and spreadsheet management presentation skills using Microsoft Word, Excel, and PowerPoint. Students will also be introduced to the Windows operating system environment. (
3 hours lecture/week - Common Course Outline This course is designed for continued development of advanced spreadsheet knowledge and skills using Microsoft Excel. Students will be utilizing Microsoft Excel tools to analyze data, present data in a usable format, and validate data methods. Critical thinking and analysis skills will be utilized to make data-informed decisions. (
3 hours lecture/week - Common Course Outline This course focuses on the advanced features of Microsoft Access. Students will create multiple tables, advanced queries, forms, and reports. Students will analyze database performance and table structures. Utilizing Microsoft Access in data analysis will be covered. (
3 hours lecture/week - Common Course Outline This course introduces students to customer service management strategies, focusing on retention and professional communication. Customer service tools and techniques will be utilized to create positive experiences for internal and external customers. Students will assess their own skill level and create a customer service improvement plan. (
3 hours lecture/week - Common Course Outline This course focuses on the collaborative use of Microsoft Outlook including electronic mail, calendars, contacts, tasks, and email etiquette. Students will utilize additional tools for successful meeting planning and management. Virtual meetings and collaboration with colleagues will be covered. (
3 hours lecture/week - Common Course Outline This course will prepare students to work in today’s virtual setting with emerging and collaborative technologies. Students will master research and critical thinking skills that are essential in today’s virtual office. Productivity and innovative technologies will be applied such as Google, Adobe, Microsoft, and social media. (
96 hours/arranged over 16 weeks - Common Course Outline This internship provides students the opportunity to earn credit for work experience related to their career objectives. Students will apply concepts and skills learned through AOP program coursework in an active office environment. (
None) (Other requirements: Successful completion of AOP program courses) Pg. 226
AOP 2870Employment Strategies1
III. ELECTIVES…………………………….….…………………………………………….…… 6 CREDITS TOTAL ............................................................................................... PROGRAM OUTCOMES: Upon completion of the Administrative Office Professional at RCTC, students will achieve the following outcomes: • Key at a speed rate of 45 GWPM with minimal errors. • Exhibit professionalism and effective customer service skills in writing and verbal communication with all stakeholders. • Identify, analyze, and resolve current workplace issues and future needs by utilizing critical thinking skills, current software applications, and emerging technology. • Create, format, and proofread business documents using correct business English. ADDITIONAL NOTES: PURPOSE: This program will prepare students for employment as Administrative Office Professionals. Students will develop technology and critical thinking skills crucial to ensuring organization success. They will learn to provide critical support to organization leaders such as administrators, executives, and managers by keeping current on the 3 T’s: Terminology, Trends, and Technology. Students in this program will be trained to manage multiple calendars and schedules, provide professional service to all internal and external stakeholders, and research innovative and emerging technologies to maintain an efficient office environment. .....................31 CREDITS
