8 courses with the subject eCornell ILRSC, each shown exactly as we captured it from the college's catalog, with every element we hold. Where the wording looks broken, that is our reading of the catalog, not the college's text.
eCornell ILRSC511Diagnosing Workplace Conflict0
Every workplace has conflict. We all see it, and at some point, we all feel its impact. The word conflict has a negative connotation for most people, but despite that feeling, not all conflict is bad. Most often, the problem arises when conflict is ignored and people just wish for it to go away on its own. If you jump right to solving a problem before you fully understand it, you might miss the root cause or underlying issues. Because of this, effectively managing any conflict starts with fully diagnosing it. That's where we'll begin in this course. Professors Klingel and Nobles, both experts in conflict resolution from the Scheinman Institute on Conflict Resolution at the School of Industrial Labor Relations, will help you master diagnosing conflict. You'll get a chance to map out a conflict in your own workplace in the course project. You'll also spend time discussing your experiences and lessons learned with your peers. After completing the course, you'll have the tools and skills to fully diagnose any conflict in your life. You'll also be ready to determine if a conflict is worth addressing, which sets you up to successfully use a problem-solving approach to resolve a conflict. Please note that this course has been designed as a prerequisite to the companion eCornell course, "Applying a Problem-Solving Approach to Conflict".
eCornell ILRSC512Applying a Problem-Solving Approach to Conflict0
When most of us face conflict, we often either avoid dealing with it, or we jump in and try to force a solution. These responses may be driven by a lack of comfort with or even a fear of conflict. Unfortunately, neither response is always correct, and neither approach should be the first step. Professors Klingel and Nobles will share how to overcome these instincts and successfully apply a problem-solving approach to conflict. The first course in this series, "Diagnosing Workplace Conflict," focused on fully diagnosing a conflict without jumping into problem solving. In this course, you'll look at how to best handle a fully diagnosed conflict using a problem-solving approach. A common issue we'll address is jumping to solutions before understanding the scope of the conflict and the needs that will have to be addressed to resolve it. Thus, you'll begin by determining the scope. Depending on the scope you may move forward with the problem-solving approach, or, you may decide to let it go. The problem-solving approach, which consists of eight steps that can be broken down into three key elements, is the framework through which this course is taught. In the course project, you'll practice applying this approach to a conflict of your choosing. The approach is intended to be used when solving conflict you are directly involved in. Despite this, we'll offer practical advice on how you could adapt this for other use cases. The course Diagnosing Workplace Conflict is required to be completed prior to starting this course.
Sometimes there's a person, a situation, or an issue that really drives you crazy. Often, the only way forward is to face the issue head on by having a conversation about it with those involved. While that may sound simple, the situations are often emotionally charged, and people tend to avoid these conversations at all costs. Generally, issues that require these conversations don't rise to the level of a conflict and aren't considered performance issues, making it even harder for those involved to know how they should move forward. Leading challenging conversations is about facing your discomfort and dedicating yourself to the conversation that needs to happen. You'll learn to identify issues that require a conversation, and to self check if you are the correct person to have the conversation. Once you've identified a conversation, you'll follow a process that helps you create a plan, conduct the conversation, and follow up. Let's be clear, having a conversation doesn't automatically lead to a resolution. Not having a resolution can be frustrating for many of us, so it's important that you think about success as either fully resolving the issue or helping you identify a path for productively approaching the problem using tools that you have. In the course project, you'll identify a conversation in your workplace, create a plan, practice having the conversation, and determine the appropriate next steps. Professor Nobles will guide you on how to do this using proven strategies and a refined process. This course focuses on conversations you'll have, not coaching others to have these conversations. However, the process that is taught can be shared with peers as they face situations requiring challenging conversations.
eCornell ILRSC521Employment Law and Policy Issues0
Human resource professionals must navigate and deal with a wide range of legal and policy issues in the workplace. They must know the responsibilities and boundaries of their own role, and they must assess issues and consult appropriate legal or expert counsel. This course will help current and aspiring HR managers and staff to establish a structured framework for systematic analysis of employee issues that may have legal implications. It focuses on the layers of employee rights, the HR role, appropriate consultation with legal counsel, and the use of a step-by-step process in the assessment of workplace issues. By the end of this course, you will develop a systematic foundation for managing employment law issues.
eCornell ILRSC522Equal Employment Opportunity and Employee Treatment Issues0
Human resource professionals in the United States must assess and manage workplace issues relating to discrimination, harassment, retaliation, medical and family leave, and other matters dealing with treatment of employees. This course is designed to give you a broad understanding of US laws such as Title VII of the Civil Rights Act of 1963, the Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, and similar laws. The course begins with a look at basic terminology and provisions relating to equal employment opportunity, affirmative action, diversity, and inclusion. The focus then moves to legal protections for certain classes of individuals before addressing issues relating to disability, religion, harassment, and retaliation. The course Employment Law and Policy Issues is required to be completed prior to starting this course.
eCornell ILRSC523Benefits, Compensation, Safety, and Other Legal Issues0
HR professionals today must consider the legal implications of policies and practices relating to employee leave, compensation, benefits, safety, workplace agreements, electronic communication, and privacy. These often go beyond questions of discrimination or employee treatment and require a basic awareness of relevant laws and the need for appropriate consultation when issues arise. This course provides an overview of US laws in key areas, including the Family and Medical Leave Act, the Fair Labor Standards Act, the National Labor Relations Act, the Occupational Health and Safety Act, and others. You will leave this course prepared to work with colleagues and legal experts to address legal issues within your organization. The courses Employment Law and Policy Issues and Equal Employment Opportunity and Employee Treatment Issues are required to be completed prior to starting this course.
eCornell ILRSC524Employment Laws Around the Globe0
Employment laws vary widely from one type of legal system to another, from country to country, and even from one state or province to another. Human resource professionals may be faced with a need to analyze workforce laws and regulations in places where they have little prior experience. This course provides a bird's-eye view of how employment laws vary by country or region and the underlying reasons for that variation. Practical guidance will be provided for HR specialists who need to research relevant employment requirements and work with relevant authorities and organizations. By improving your knowledge of global employment law, you will gain a competitive perspective allowing you to employ effective strategies with all stakeholders. These courses are required to be completed prior to starting this course: Employment Law and Policy Issues Equal Employment Opportunity and Employee Treatment Issues Benefits, Compensation, Safety, and Other Legal Issues
eCornell ILRSC525HR Policies in International Contexts0
Human resource professionals may need to go beyond simply gaining a knowledge of how employment laws vary in different parts of the world and in specific countries. When a company begins operations in a new country, HR staff must make changes to their current policies or establish new ones that meet local requirements. This course examines key practices and issues relating to employment and is designed to help your organization adapt its current policies and practices to a new legal environment. Through a multi-part course project, you will have an opportunity to apply what you learn to your own personal or organizational situation. These courses are required to be completed prior to starting this course: Employment Law and Policy Issues Equal Employment Opportunity and Employee Treatment Issues Benefits, Compensation, Safety, and Other Legal Issues Employment Laws Around the Globe
