12 courses with the subject eCornell SLN, each shown exactly as we captured it from the college's catalog, with every element we hold. Where the wording looks broken, that is our reading of the catalog, not the college's text.
eCornell SLN511Changing Organizational Culture in Healthcare0
Healthcare delivery continues to be in a state of constant change and as a result, today's healthcare leaders must transform the way their organizations respond to and lead change initiatives. In this course, professionals will "reset" their thinking around how best to understand, measure, implement, and lead successful change initiatives. Leaders will assess their current culture, map out the ideal future state, create a business strategy consistent with the organization's vision and values, and ultimately implement the strategies or business processes needed to affect and support the organizational culture they want.
eCornell SLN512Aligning Healthcare Products, Services, and Strategies0
Healthcare organizations and the physicians who run them often approach the task of management in much the same way as they approach a patient: they quickly identify symptoms or problems, make a diagnosis or analysis, and develop a treatment plan or solution. While this technique may work when making decisions about day-to-day operations, it's inadequate for evaluating the overall health of an organization and for making long-term survival plans. Effective strategic planning requires healthcare managers to shift their perspective from being a service organization to being a business. This course teaches you several models to help you lay the foundations of a strategic plan based on the existing strengths, weaknesses, opportunities, and threats facing your organization. Ultimately, you will learn how to collect the right data to help you evaluate whether to invest in, discontinue, or develop certain products and services to ensure any strategic plan you devise will be profitable and in alignment with your organization's mission and vision.
eCornell SLN513How to Build A Strategic Plan for your Healthcare Organization0
Many medical groups develop strategic plans that are never implemented because the plans did not articulate how to measure progress, did not assign resources to do the work, and did not consider how to report on the goals. This course asks you to apply organizational information you've gathered using analysis tools such as SWOT, BCG, and Porter's Five Forces to develop a strategic plan that includes specific details about who, what, when, where, and how to work on each of the agreed-upon strategic goals. Ultimately, this course will equip you with the tools to be able to develop a comprehensive strategic plan that involves the right stakeholders and that aligns with your organization's core mission and values. The course Aligning Healthcare Products, Services, and Strategies is required to be completed prior to starting this course.
eCornell SLN514Leading Change in Healthcare Organizations0
The American healthcare system is continuously in flux and requires adaptability from those working in the industry. As a leader, it's also imperative that you make your organizations efficient and safe; improving quality is job number one. This unique balance of priorities requires healthcare leaders to ensure that everyone across the organization is in support of and working towards achieving new initiatives that will secure organization's competitiveness into the future. In this course, you will learn how to prepare your organization for change at the individual, departmental, and organizational level by focusing on communication and the development of a change management plan.
Processes are the building blocks that define everyday operations in all organizations, including healthcare organizations. All organizations run on processes, so the work of analyzing a department, a team, or even the entire organization starts with an analysis of the underlying processes. In this course, you will analyze processes where the input and processing rates are fixed and have no variability. You will investigate the basic tools of process analysis, starting with the process flow diagram and ending with the performance measures of the process. You will create a flow diagram of a system or process in your own organization, and finally, you will identify and quantify the effects of the bottlenecks in that system or process and propose strategies to manage them.
A healthcare organization's service operations encompass all of the processes and systems through which the organization provides care and service to its customers, whether through human contact, automated systems, or virtually. Ensuring that service operations are optimized for effectiveness and efficiency as well as positive customer experiences is the goal of service operations management. Since the level of demand in these systems is often variable, analysis and improvement can be challenging. In this course, you will review the probability and statistics concepts necessary to analyze a service process where the level of demand is variable and explore how that variability affects the efficiency of systems. You will practice using tools of queue analysis, including the Lq approximation and Little's Law, to analyze service operations, and you will investigate ways to reduce variability in service processes. Finally, you will analyze a specific service process and recommend improvements to reduce processing and wait times.
eCornell SLN573Designing a Quality Control System0
Every process needs a quality control method in place to ensure products and services are delivered consistently according to the quality standards set by the organization. To manage the quality of a process or service operation, you need the metrics required to analyze the process and you need a control system in place to monitor the quality of the product or service it produces. The set of activities and methods that ensure the quality of the products or services are what's known as the quality control system. In this course, you will use statistical process control tools and procedures to evaluate whether a system or process is in control (consistent) and capable (delivering according to needed specifications.) You will use tools for finding the root cause of a quality problem. Finally, you will propose a method to measure the quality of a process or system in your own organization and propose strategies to decrease variability within the process.
Inventory levels impact operational performance, customer service, and the cost structure that delivers a product or service. Carrying inventory is costly because it ties up cash and creates risk of obsolescence. Therefore, an inventory management policy aligned to deliver the organization's objectives needs to be in place. In this course, you will explore the drivers of inventory strategy and compare product life cycles. You will practice using the appropriate models and approaches to match levels of inventory with demand in a way that maximizes profit, and you will determine the optimal policies to manage two types of inventory in a given scenario. Finally, you will recommend strategies to improve operations management in your organization based on the principles of the Toyota Production System.
Processes are the building blocks that define everyday operations in all organizations. Organizations run on processes, so the work of analyzing a department, a team, or even the entire organization starts with an analysis of the underlying processes. In this course, you will analyze processes where the input and processing rates are fixed and have no variability. You will investigate the basic tools of process analysis, starting with the process flow diagram and ending with the performance measures of the process. You will create a flow diagram of a system or process in your own organization. Finally, you will identify and quantify the effects of the bottlenecks in that system or process and propose strategies to manage them. This course requires the use of Microsoft Excel (desktop or online). While advanced skills aren't necessary, students with some prior experience in Excel will be most successful in the course.
An organization's service operations encompass all of the processes and systems through which the organization provides care and service to its customers, whether it's human contact, automated systems, or virtually. Ensuring that service operations are optimized for effectiveness and efficiency as well as positive customer experiences is the goal of service operations management. Since the level of demand in these systems is often variable, analysis and improvement can be challenging. In this course, you will review the probability and statistics concepts necessary to analyze a service process where the level of demand is variable and explore how that variability affects the efficiency of systems. You will practice using tools of queue analysis, including the Lq approximation and Little's Law, to analyze service operations, and you will investigate ways to reduce variability in service processes. Finally, you will analyze a specific service process and recommend improvements to reduce processing and wait times. This course requires the use of Microsoft Excel (desktop or online). While advanced skills aren't necessary, students with some prior experience in Excel will be most successful in the course.
Every process needs a quality control method in place to ensure products and services are delivered consistently according to the quality standards set by the organization. To manage the quality of a process or service operation, you need the metrics required to analyze the process and you need a control system in place to monitor the quality of the product or service it produces. The set of activities and methods that ensure the quality of the products or services is what's known as the quality control system. In this course, you will use statistical process control tools and procedures to evaluate whether a system or process is in control (consistent) and capable (delivering according to needed specifications.) You will use tools for finding the root cause of a quality problem. Finally, you will propose a method to measure the quality of a process or system in your own organization and propose strategies to decrease variability within the process. This course requires the use of Microsoft Excel (desktop or online). While advanced skills aren't necessary, students with some prior experience in Excel will be most successful in the course.
Inventory levels impact operational performance, customer service, and the cost structure that delivers a product or service. Carrying inventory is costly because it ties up cash and creates risk of obsolescence. Therefore, an inventory management policy aligned to deliver the organization's objectives needs to be in place. In this course, you will explore the drivers of inventory strategy and compare product life cycles. You will practice using the appropriate models and approaches to match levels of inventory with demand in a way that maximizes profit, and you will determine the optimal policies to manage two types of inventory in a given scenario. Finally, you will recommend strategies to improve operations management in your organization based on the principles of the Toyota Production System. This course requires the use of Microsoft Excel (desktop or online). While advanced skills aren't necessary, students with some prior experience in Excel will be most successful in the course.
